GCDO TruExperience™

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Our customer experience analytics platform provides a clear line of sight to your end user’s actual IT experience.

“Ignorance is never better than knowledge.”

– Enrico Fermi, designer of the first nuclear reactor.

GDCO delivers a world-class DevOps culture that helps keep your digital transformation initiatives on track. Our TruExperience platform is an integral component of this culture.

By providing a hyper-accurate analysis of your end-user experience, TruExperience accelerates the time to realize operational efficiencies and increase value from your IT infrastructure.

Our approach ensures rapid product development, tight integration and sustained service assurance. 

Unobtrusive and non-invasive, the GDCO TruExperience sensor is the size of a deck of cards.

A simple solution to a complex problem.

GCDO TruExperience monitors your entire infrastructure, network and application functions, down to the switch ports and VLANs. The platform conveys analytics of data that end users are using, along with data that impacts the end user, such availability and performance metrics.

TruExperience publishes simulated testing and measurement results to the ITOps team, that capture the precise user experience.

Low-touch provisioning.

The lightweight GCDO sensor is small and easy to deploy.  The form factor supports in-band and out-of-band messaging. It provides a simple physical connection to existing layer 2 switches and VLANs, and supports 802.1Q.

Tailored dashboards.

TruExperience visualizations for executives and engineers can be rapidly configured and deployed.  Our dashboards include:

  • “Drill Down” capabilities
  • Selectable status icons
  • Hover over icons
  • Keyword site and LOB
    searches
  • Sticky alerting feature
  • “Top 10” sites panel

Flexible, comprehensive and highly interactive.

Features

  • Proactive vs. Reactive remediation
  • Collaboration enablement
  • Single pane of glass
  • Cloud-based
  • Realtime process monitoring

Benefits

  • Full transparency of service delivery
  • Consistent and reliable IT processes across the organization.
  • Lower direct and indirect costs and operational efficiencies.
  • Greater reliability and service levels

Interested in tailoring our Services Methodology to your environment?

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